Ordering Process

When you need more medications or supplies, please call Cascade. You will talk to one of our pharmacists or pharmacy technicians to process your order. If you are speaking with a pharmacy technician, you can always request to transfer to a pharmacist if you have any additional questions. Once we receive a new prescription or instructions from your treatment center, a pharmacist will contact you to start the refill process.

Please note that some treatment centers require you to contact them first for a new prescription or for refill approval.

You may also sign up for refill reminders, either through phone calls or through MyChart messaging, where a pharmacy team member will reach out to you to schedule your next refill about a week before your next refill is due; please let your pharmacy team know if you are interested.

• To check on prescription status, call us at 734-996-3300.
• Please contact your treatment center if you would like to transfer your bleeding disorder prescription from another pharmacy to Cascade.
• If you experience any adverse reactions, have any concerns or would like to report an error please call is immediately at 734-996-3300. If you are concerned about symptoms you believe are related to your medication, please contact one of our pharmacists or reach out to your treatment center for further instructions.

Information We Need for Your Order

While we try our best not to keep you on the phone for long, we must ask a few questions to ensure that your order is processed smoothly.

Including but not limited to:

• Preferred date and address for delivery
• Any changes in your health or insurance (Please let Cascade know of any changes in your insurance immediately. And indicate ALL insurance plans)
• How many doses of factor you have on hand and if you’ve had any recent bleeds that required additional doses (required by your insurance company)
• Height, weight and allergies (required by your insurance company)
• Other medications you are currently taking (in order to prevent unwanted interactions).
• What additional supplies you require (Cascade will provide specific supplies based on your need and at no charge to you)
• If you have any questions about your order

The day your order is to be shipped we pull all the required medications and supplies – label them appropriately and have two people check each step along the way to ensure everything in your order is accurately filled and delivered.